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Returns & Exchanges

Online return registration

Follow the steps below to register items for return or exchange, or to make a product issue claim.

- Orders within Norway

  1. Register your return, exchange or claim via our online return form.
  2. Place the waybill that was delivered with your items on the original packaging, and repack it with the items to return. 
  3. Deliver the parcel to your closest Postnord access point.

- Orders outside of Norway

  1. Register your return, exchange or claim via our online return form.
  2. We will get back to you in 1-2 working days with country specific instructions of how to make your return shipping.
  3. Be prepared that you may need to print a waybill in order for AWAN to be able to fund your return shipping. 

Link to our online return form: https://returns.yayloh.com/retailer/awan

- What happens next?

  • We will process your refund or exchange within 5 working days after receiving your returned items.
  • In the unfortunate event of any damage or product issue, we will review your complaint and come back to you with a solution within 1-2 working days.
  • Please read our full return policy below. If you have any questions, contact us at support@aswearenow.co. We are happy to help!

 

Return Policy

AWAN has a 30 day return policy. Any returns must be shipped or postmarked within 30 days of being received. Your returned item(s) can either be exchanged for new item(s), or you can receive a refund. We exchange or refund items that are in resalable condition with all garment tags still attached and intact. Please send the products back in the packaging they came with.

Within Norway, the European Union and the United States, all returns are free of charge, meaning that both the return shipping as well as shipping of any replacement item(s) is covered and provided by AWAN.

Outside Norway, the European Union and the United States, customers are obliged to organize and pay for the return shipping. Please note that any potential customs duties and sales taxes are non-refundable by us. In case you request an exchange, AWAN will cover the shipping cost of any replacement item(s).

 

Exchanges

You can exchange any item(s) for another color or size as long as we have it in stock. Please note that you can only exchange your garment for another size or color of the same style. If you wish to exchange for a different style, we kindly ask you to return the item for a refund and place a separate order for the new garment.

Once we have received and inspected your returned items, we will fulfill your replacement order within 5 working days, and send it along with a shipping confirmation e-mail with all tracking details.

 

Refunds

In case you do not wish to make an exchange, you can return any item(s) for a refund. Once we have received and inspected your returned goods, we will process the refund. This process normally takes 5 working days from that we have received your returned items. You'll receive a confirmation email once the refund has been made.

Please note that, depending on your chosen payment method, it can take a few days for the amount to be transferred back to the account or card used.

 

Product issues

In the unfortunate event of any damage or product issue, we will review your complaint and come back to you with a solution, normally within 1-2 working days. We will first see if it is possible to repair or remedy the fault, and otherwise replace the product or refund you the money. In the case of the latter, please follow the procedure for regular return.

 

Order issues

In the event of any issues with your order, please send an e-mail to support@aswearenow.cosubjected “Order Issue”, including

  • Order number
  • A description of what’s wrong with your order.

We’ll get back to you as soon as we can, normally within 1-2 working days.