Fulfillment and Delivery
We offer free shipping worldwide (and in many cases also tax and duty free, see below).
An order confirmation will be sent to you as soon as you place your order. We will handle and fulfill your order as soon as possible, normally within 1-2 working days.
Once we have fulfilled your order, you will receive a fulfillment confirmation stating which carrier and tracking number your parcel is to be delivered with. The delivery time (from our warehouse to your location) depends on the delivery option.
The majority of our orders are shipped from our warehouse in Oslo, Norway. We also operate a smaller warehouse in Stockholm, Sweden, to firsthand serve customers within Sweden.
Delivery within Norway
We offer standard delivery within Norway with HeltHjem free of charge. Delivery time is estimated to 1-4 working days from we have fulfilled your order and your parcel is normally delivered to a service point.
We offer express delivery within Norway with DHL Express at an additional charge of 99 NOK. Delivery time is guaranteed to 1-2 working days from we have fulfilled your order. Your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.
Delivery within or to Sweden
We offer delivery within or to Sweden free of charge. Delivery time is estimated to 1-2 working days from we have fulfilled your order. Delivery method will depend on which warehouse we fulfill from, see below. As a Swedish customer, just choose the free delivery option at checkout and will notify you with carrier and tracking information in your fulfillment confirmation.
We primarily fulfill Swedish orders from our warehouse in Stockholm. For a delivery within Sweden, we offer delivery with Postnord free of charge. Delivery time is estimated to 1-2 working days and your parcel is normally delivered to a service point.
In case the item(s) you ordered is not available in stock in Stockholm, your parcel will be shipped from our Oslo warehouse with DHL Express free of charge. Delivery time is estimated to 1-2 working days and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.
Shipping to rest of world
For orders to outside of Norway and Sweden, we offer shipping with DHL Express free of charge. Delivery time is estimated to 1-2 working days and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after. In some countries you will be able to change delivery method when the parcel is on its way.
Taxes and Duties
Within the European Union and the United States, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.
Outside the European Union and the United States, orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. AWAN does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by AWAN.