Shipping Terms

We offer free shipping & returns for all orders within Norway and Sweden, and for orders above €150 / $180 in the EU & US. For these countries, the final price includes all taxes and duties.

 

Order fulfillment

Once you place your order, you will receive an order confirmation by email. We aim to fulfill your order as soon as possible, normally within 1-2 working days.

Once your order is shipped, you will receive a second confirmation by email with the shipping carrier and parcel tracking number. The delivery time (from our warehouse to your location) depends on your chosen delivery option.

The majority of our orders are shipped from our warehouse in Oslo, Norway. We also operate a smaller warehouse in Stockholm, Sweden, to firsthand serve customers within Sweden and EU.

  

Shipping within Norway

We offer standard delivery within Norway with HeltHjem free of charge. Delivery time is estimated to 1-4 working days from we have fulfilled your order and your parcel is normally delivered to a service point.

We offer express delivery within Norway with DHL Express at an additional charge of 99 NOK. Delivery time is guaranteed to 1-2 working days from we have fulfilled your order. Your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.

 

Shipping within Sweden

We offer standard delivery within Sweden with Postnord free of charge. Delivery time is estimated to 2-3 working days from we have fulfilled your order and your parcel is normally delivered to your closest Postnord service point. 

In case the item(s) you ordered is not available at our smaller Stockholm warehouse, your parcel will be shipped from our Oslo warehouse with DHL Express free of charge. Delivery time is estimated to 1-2 working days and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.  

 

Shipping to rest of EU and the US

As for delivery within the rest of EU and the US, we offer shipping with DHL Express free of charge for orders above €150/$180. Delivery time is estimated to 2-3 working days and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after. In some countries you will be able to change delivery method when the parcel is on its way.

 

Shipping to rest of world

As for delivery outside Norway, Europe and the US, we offer shipping with DHL Express at a charge of ca. $30. Delivery time is estimated to 2-3 working days and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after. In some countries you will be able to change delivery method when the parcel is on its way.

 

Taxes and Duties

Within the European Union and the United States, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.

Outside the European Union and the United States, orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. AWAN does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by AWAN.