Terms & Conditions

GENERAL

These terms and conditions apply to all purchase orders submitted to As We Are Now´s webshop on www.aswearenow.co (in the following referred to as the ”webshop”), thus covering all purchase agreements that a consumer enters into from a distance with As We Are Now AS, hereinafter referred to as ”As We Are Now”). We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time why we ask you to read the terms and conditions previous to every order you place in the webshop.

A binding purchase agreement is entered into as soon as we have confirmed your order and an order confirmation has been sent from As We Are Now to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, As We Are Now will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question. If incorrect price information has been shown on the webshop you will be offered to either purchase the item to the correct price, or cancel the order. As We Are Now reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, can be suspected.

To place an order in the webshop you must be at least 18 years old and not under guardianship. As We Are Now presumes that minors who carry out purchases on www.aswearenow.co submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.

PRICES

The prices shown in the webshop are the effective prices from time to time. As We Are Now is not bound by these prices, and may change the prices from one time to another. As We Are Now is not bound by any incorrect price information that the customer evidently or reasonably should have understood as incorrect, and that may have emerged due to technical faults. The prices constitute the total price (including VAT); however do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price. Deliveries to Norway are not subject to any additional costs apart from the cost for delivery.

Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.

PAYMENT

Payment is possible in the currencies set out in the webshop. Available payment options are most major credit or debit cards or PayPal.

If you pay by credit card As We Are Now reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. As We Are Now reserves the right to decline a purchase.

Please note we are unable to accept gift cards, merchandise cards, cash or cheques as payment in the webshop.

DELIVERY

As We Are Now accepts and processes the purchase orders in the same succession that they are submitted to the webshop. The time of delivery is the day that the item is available for collection. All orders are shipped from Norway. Normally the time of delivery to Norway is 2-5 business days (Mon-Fri) with DHL Express or Bring after As We Are Now has accepted and confirmed your order.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you previous to completing the order.

Non-collected items
If a package delivered is not collected or cannot be delivered to the specified address, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items.

Delay
Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.

norwegian RETURNS AND EXCHANGES

You are always entitled to return your items within 14 days from the time of delivery.

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Please note that financial responsibility for the return is yours until it reaches us. Please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

As We Are Now will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

Please follow the return instructions in the return note that comes with your purchase.

INTERNATIONAL RETURNS

Instructions for international returns:

  1. Notify us at hello@aswearenow.co within 14 days after having received your order. Please write: RETURN and your order number in the email title.
  2. After receiving a return confirmation from us by email, please return the product/s as soon as possible but no later than 14 days after sending your notice.

Place items in original shipping box or padded envelope, closed securely. Remember the items that are being returned must be in perfect condition without any visible signs of wear and tear, and must have the original label attached. Returns will be inspected upon delivery and we have to reserve the right to refuse any returns that do not match with these criteria.

The shipment should only include the items for return and a note stating the order number and customer name and address.

Please return in original shipping box or padded envelope, clearly marked No Commercial Value / Return to:

AS WE ARE NOW AS

Att: RETURNS

Villoid AS /co As We Are Now

Fornebuveien 38

1366 Lysaker, Norge

NOTE:

It is important that you remember to write RETURN and NO COMMERCIAL VALUE on the package and return label for two reasons:

-           to ensure a faster expedition

-           to avoid custom duties and other applicable taxes being added

Any custom or VAT related costs due to incorrectly marked return package will be charged back to you.

Please do not include the invoice from As We Are Now AS in the return shipment.

If requested by shipping company, put value to USD 10.

The return and financial responsibility is yours until it reaches As We Are Now and is confirmed by a delivery confirmation.

DAMAGED PRODUCTS

As We Are Now ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, you will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased items the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us.

We will return your funds as soon as possible, at the latest within 30 days from the date you returned the item and it was received by As We Are Now, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

COLOURS

We cannot guarantee that the colours appearing on the homepage in detail reflect the clothes’ colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.

COMPANY INFORMATION

As We Are Now AS
Lilleborggata 5
0480 Oslo
Norway

VAT registration number: 920450350MVA

AS WE ARE NOW ONLINE CUSTOMER CARE

Please never hesitate to contact our English and Norwegian speaking customer care team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. Our opening hours are Mon-Fri 09:00-16:00 (closed 12:00-13:00) CET.

Call us:

+47 92494643

Landline call charges apply, rates may vary.

Email us:

hello@aswearenow.co